GIG platforms must set up grievance panel; dispose of complaints within 30 days: Govt | Hyderabad News

Hyderabad: To end disputes between workers and platforms, state govt has decided to introduce a three-tier grievance redressal mechanism with stipulated timelines. Every platform employing 100 or more workers must establish an internal dispute resolution committee, which will be required to dispose of complaints within 30 days.The second tier would comprise a grievance redressal officer notified by govt, who must issue orders within 30 days. Workers would have an option of approaching an appellate authority, an officer of the rank of deputy commissioner, against decisions. Appeals must be disposed of within 90 days.The rules would apply to aggregators operating in Telangana as well as those based in other states or abroad but providing services in Telangana. They cover nine categories, including ride-sharing, food and grocery delivery, logistics, e-marketplaces, professional services, healthcare, travel and hospitality, content and media, and other services.Aggregators must register within 45 days and submit worker-related data within 60 days. Details of newly onboarded workers must be shared within 30 days of their joining. Failure to pay the prescribed fee would attract penalties of ₹50,000, ₹1 lakh and ₹1.5 lakh for the first three offences, respectively. Subsequent defaults would attract a penalty, amounting to five times the fee due. Failure to file returns would invite a penalty of up to ₹50,000, he added.